Refund Policy

Reelcheyyu delivers a digital product — an AI-generated video reel and, where used, an AI-edited photo or AI-generated music track — delivered instantly to your account once generation finishes. There's no physical shipment involved.

You're eligible for a full refund if:

· You were charged but the Service failed to deliver a reel, edited photo, or music track due to a technical error on our side (for example, the payment succeeded but generation never completed or errored out).

· You were charged twice for the same order due to a payment or system error.

Because AI-generated output is inherently variable, being unhappy with the creative result of a successfully completed generation (for example, the video's motion, styling, or an AI photo edit not matching what you personally hoped for) is not on its own grounds for a refund, provided the Service actually delivered a reel/photo/track for the order you paid for. We encourage using the "Try again" option available on the merge and background-change previews before committing to a generation, since those retries are free until you click through.

Email contact@sitecraftindia.com (or call 9422300047 / 7736195551) with your order details and what went wrong, within 7 days of the charge. We'll review and respond within 3–5 business days.

Approved refunds are issued back to the original payment method via Razorpay, and typically reflect within 5–7 business days depending on your bank or payment provider.

Refund questions: contact@sitecraftindia.com, or call 9422300047 / 7736195551.